Order Cancellation

You can cancel your order at any time before it ships . In this case, you will receive a 100% refund within 2 to 3 business days .
Once the order has been dispatched, it is not possible to cancel it .

Refunds for Shipping Damage

At Shopping House, we make sure that every package is packed and delivered to the carrier in perfect condition.
In the event that your order arrives damaged during shipping , we will gladly replace the damaged item , as long as clear photos of the damage are sent.
If the product is no longer available in stock, we will send an alternative product of equal or greater value , previously agreed upon with you.

• Our damage policy is valid for 7 days from the date of successful delivery .
  After this period, if no damage has been reported, it will not be possible to offer a refund or exchange .

Returns and Exchanges

If you need to return or exchange a product, please write to soporte@shoppinghouse.com indicating your order or invoice number .
Our team will guide you through the process.

• Returns and refunds are processed within 24 to 48 hours of receiving your request.

• The refund will be made using the same payment method used for the purchase (card, PayPal, etc.).

• We do not charge restocking or processing fees.

Conditions:

• If the product is defective, damaged or incorrect , Shopping House will assume all shipping costs .

• If you wish to return the product due to a change of mind, no longer need, or there is no clear evidence of an error on the part of Shopping House , the return shipping costs will be at your expense , and the original shipping costs will not be refunded.

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected .

Gifts

• If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once received, we'll mail you a digital certificate .

• If the item was not marked as a gift , or the gift was sent to someone else to be delivered at a later time, the refund will be processed to the person who made the purchase , who will be notified of the process.

Important Considerations

• Delivery time for an exchanged product may vary depending on your location.

• If you are returning an item valued at more than $75 USD , we recommend using a trackable shipping service or purchasing shipping insurance .
  Shopping House does not guarantee receipt of the returned item if the shipment is not traceable.

Disclaimer

Shopping House is not responsible for damages, losses or delays caused by the carrier.
We operate exclusively as a digital sales channel, so we do not offer compensation for adverse conditions during shipping .

In the event that a product arrives in poor condition or poses risks such as cuts or injuries, Shopping House will not assume any responsibility .
For any transportation-related claims, we invite you to contact the corresponding carrier directly.

📩 Do you have questions or need help? Write to us at: soporte@shoppinghouse.com